Summary

Synopsis

Are you overwhelmed with the amount of e-mail you send and receive? We will examine strategies that help you create high impact e-mail that is read and acted upon. Included are tips on using e-mail responsibly and productively.

Objectives

• List the most important elements in writing e-mail
• Write an appropriate subject line and signature form
• Name things that should be avoided in writing e-mail
• Differentiate between good and bad use of e-mail
• Use e-mail etiquette to gain credibility
• Manage your e-mail

Outline

• Introduction
• Overview
• Objectives
• The Good and the Bad News
• The Good News
• The Good, Good News
• The Tyranny of Time
• E-Mail Use
• A Cautionary Note
• Inappropriate Use
• Appropriate Use
• Checkpoint I
• Writing E-mail
• The Fundamentals
• The Near Fundamentals
• Concentration Game
• Netiquette
• The Basics
• Text Formatting Tips
• Game
• Emoticons
• Creating E-mail
• The Beginning
• Use a Signature
• You Be the Judge
• Sending E-mail
• Out and About
• Checkpoint II
• Managing Your E-mail
• It’s a Means not an End
• Taming E-Mail
• Minimizing Spam
• Final Checkpoint