Summary

Synopsis

In today’s international business atmosphere, it is essential that your communications do not offend, exclude, or inadvertently insult others. Communicating with bias can result in losing business, and even trigger adverse legal ramifications. Find out if your writing harbors bias and learn how to create clear and appropriate communications to accommodate an increasingly diversified workforce and global customer base.

Objectives

• Identify different types of bias in communications
• Discover solutions to ensure bias-free writing
• Ensure your communications do not offend, exclude, or insult a global audience
• Identify and eliminate visual bias
• Discover resources for testing your communications against bias

Outline

• Introduction
• Overview
• Objectives
• Identifying Bias
• Presumptions and Prejudice
• Ethnocentricity
• Unwarranted Assumptions
• Appropriate Labeling
• Checkpoint I
• Gender Neutrality
• Balance and Fairness
• Gender Inclusion
• Equalizing Terms
• Addressing Awareness
• Introductions and Acknowledgments
• Careful Correspondence
• Profession Names
• Special Needs Solutions
• Promoting Abilities
• Fair Treatment Terms
• Checkpoint II
• Combating Stereotypes
• Ageism
• Visual Bias
• Color Caveats
• Cultural Preferences
• You Be the Judge
• Spot the Bias
• Inclusiveness Counts
• Communicate with Care
• Final Checkpoint