Summary

Synopsis

ISO certification is a challenge to attain because the path to achievement for each individual organization is unique. This JEDlet offers constructive pointers on how to streamline your successful certification process.

Objectives

• Identify the major parameters of the ISO 9001 certification process
• Evaluate the size of the task ahead
• Foresee at least three common pitfalls associated with ISO 9001 certification
• List several techniques to avoid the most serious errors
• Name several decision factors that influence prompt and efficient implementation
• Describe the advantages of sequential planning for ISO 9001 certification
• List tips for preparing documentation using a systematic approach
• Describe how to counter resistance to change

Outline

• Introduction
• Overview
• Objectives
• What is ISO?
• Interpreting the ISO standard
• Project Size
• Determining Scope
• Following a Precedent
• Project Timeframe
• Prerequisites
• Management Commitment
• Communications
• Announcing the Project
• Two-way Communication
• Checkpoint I
• Project Planning and Management
• Sequential Project Planning
• Project Management
• Human Resources
• Delegating Responsibility
• Enlisting Human Resources
• Recruiting Collaborators
• Drafting Documentation
• Processes and Basic Data
• Errors to Avoid
• Preparing Implementation
• Training
• Anticipate Resistance
• Crossword Puzzle
• Checkpoint II
• Implementing the System
• Resistance to Change
• Fatigue
• Audits
• Final Checkpoint