Summary

Synopsis

Becoming more assertive can help improve your communications and interactions with those around you. Drawing on the assertiveness techniques outlined here, discover how you can use assertiveness in everyday difficult situations at work, and come to mutually acceptable solutions with your coworkers and management. (Audio player required.)

Objectives

• Identify the benefits of assertiveness
• Recognize and challenge non-assertive thoughts
• Develop an assertive way of speaking
• Name ten different assertiveness techniques
• List six assertive strategies for dealing with conflict
• Identify the six steps in assertively solving problems

Outline

• Acknowledgement
• Introduction
• Overview
• Objectives
• Rewarding Relationships
• Influencing our Interactions
• The Assertive Advantage
• Activating your Assertiveness
• Transforming your Thoughts
• Modifying the Message
• Checkpoint I
• Talk the Assertiveness Walk
• The Cast of Characters
• Declarative Assertion
• Responsive Assertion
• Preventative Assertion
• Confrontive Assertion
• Broken Record
• Fogging
• Negative Assertion
• Negative Inquiry
• Free Information
• Assertive Persuasion
• Checkpoint II
• Assertiveness in the Workplace
• Assertiveness and Conflict Resolution
• Assertiveness and Problem-Solving
• Assertiveness Crossword
• Final Checkpoint