Summary

Synopsis

Business calls for a knowledge of etiquette in a variety of situations. Discover how to conduct yourself correctly in the workplace, in dealing with technology, when dining, when doing business internationally, or attending one of the many social occasions that present themselves in business.

Objectives

• Make proper introductions
• Conduct courteous meetings, regardless of your role
• Maintain polite relations within the workplace
• Avoid common rudeness pitfalls associated with the use of information communication technologies (ICT)
• Employ the etiquette of dining
• Conduct business abroad without offending people of other cultures
• Make the most of networking functions using social etiquette rules

Outline

• Introduction
• Overview
• Objectives
• Workplace Etiquette
• Introductions
• Etiquette in Close Quarters
• Interpersonal Relationships
• Workplace Romance Etiquette
• Meetings
• Hiring and Firing
• Technology and Etiquette
• Telephone Etiquette
• E-mail Etiquette
• Netiquette
• Checkpoint I
• Dining Etiquette
• Tasteful Table Settings
• Elegant Eating Etiquette
• Restaurant Characters
• Special Events Dining
• Thoughtful Toasting
• International Etiquette
• Gracious Greetings
• Doing Better Business
• Appropriate International Dress
• Exotic Food Etiquette
• Checkpoint II
• Social Etiquette
• Attending a Party
• Hosting a Party
• Giving and Receiving Gifts
• Making Charming Conversation
• Sports Etiquette
• Final Checkpoint