Summary

Synopsis

Are you responsible for providing care to persons with dementia? Have you ever wanted to prevent defensive and catastrophic reactions before they occur? Developing proactive strategies for minimizing outbursts is essential to the improvement of quality of care in caregiving. The tips and hints on effective communication and prevention strategies provided here can help you to do so.

Objectives

• Distinguish verbal from non-verbal communication
• List different communication strategies used for persons with dementia
• Define defensive behaviors and list reasons why persons with dementia can become defensive in their behaviors
• Apply appropriate strategies to prevent a defensive behavior
• Describe how to de-escalate and manage a catastrophic reaction

Outline

• Acknowledgement
• Introduction
• Overview
• Objectives
• Communication Strategies
• What is Communication?
• Active Listening
• Communicating with Team Members
• Communicating with People with Dementia
• Strategies for Connecting
• Strategies for Connecting
• Unsuccessful Techniques
• Checkpoint I
• Managing Challenging Behaviors
• Defensive Behaviors
• Understanding Triggers
• Avoiding Triggers
• Potential Triggers
• Checkpoint II
• Dealing with Outbursts
• Catastrophic Reactions
• Behavioral Changes
• The Pro-Attention Plan
• Prevention Versus Reaction
• Proactive Versus Reactive
• Prevention Strategies
• De-escalating Outbursts
• Reacting
• Be Creative
• Final Checkpoint