Summary

Synopsis

Communication filters serve to protect our self-image, reinforce the perceptions we hold, and shield us from negative or threatening feedback. Gain greater perspective on interpersonal work dynamics by successfully identifying and overcoming the most common information feedback filters.

Objectives

• Identify five common feedback filters used to protect self-image and ego
• Implement methods that prevent feedback filters from obscuring clear communication
• Become aware of the feedback filters you most commonly employ

Outline

• Introduction
• Overview
• Objectives
• Why Eliminate Feedback Filters?
• Making Sense Makes Business Sense
• Stuck in a Rut: Redundant Patterns
• How to Diminish Redundant Behavior
• Test Your Filters
• Filter #1: This is Not My Fault
• Self-Defense/Ego Protection
• Identifying Self-Defense Triggers
• Filter #2: We Do Not Need to Get Upset
• Avoidance of Perceived Conflict
• Conflict Avoidance Triggers
• Checkpoint I
• Filter #3: Just Do it My Way
• Inflexibility
• Inflexibility Triggers
• Opening Up
• Gaining Perspective
• Implementing Change Continually
• Filter #4: It is Wrong Unless it is Perfect
• Incompetence is an Achilles Heel
• Filter #5: “Nobody Ever Changes”
• Lack of Value for Feedback
• Where Do I Go From Here?
• Goal Setting
• Final Checkpoint