Summary

Synopsis

Striving to improve your communication abilities? Acquire essential knowledge about the communication process and factors comprising clear communication. Implement the tips and hints offered here on what you can do to ensure effective oral communication.

Objectives

• List the steps involved in the communication process, and some common problems
• Define an “I-message” and explain how it aids effective communication
• Identify different types of non-verbal communication
• Explain the nature and function of DESC script

Outline

• Introduction
• Overview
• Objectives
• The Communication Process
• Introduction
• Sender and Receiver
• Non-verbal Cues
• Miscommunication
• Communicating Clearly
• Introduction
• Expressing Your Observations
• Clarification Exercise
• Defining the I-Message
• You-Messages versus I-Messages
• Crossword Puzzle
• Checkpoint I
• Congruent Communication
• Verbal and Non-Verbal Communication
• Assertive Communication
• Speech Speaks Volumes
• Persuasion Techniques
• Statements for Senders
• The DESC Script
• Progressive Confrontive Assertion
• Checkpoint II
• Other Techniques
• Statements for Senders
• Negative Inquiry
• Alternative Methods
• Final Checkpoint