Summary

Synopsis

Learn to communicate effectively by honing your listening skills. First, familiarize yourself with the components of the listening process. Then, explore various techniques and tips that you, as a listener, can use to become an excellent communicator and a more successful businessperson.

Objectives

• State the steps in the communication process
• Describe how the communication process can break down on the listener’s side
• List active listening techniques

Outline

• Introduction
• Overview
• Objectives
• The Communication Process
• Introduction
• Sender/Receiver
• Non-verbal Cues
• Reading Body Language and Facial Gestures
• Deciphering Facial and Hand Signals
• Interpreting Body Language
• Checkpoint I
• Active Listening
• Practical Pointers
• Reflect Feelings
• Reflect Content
• Ask for Clarification
• Handling Criticism
• Checkpoint II
• Habits of Listeners
• Poor Listeners
• Good Listeners
• Tips for Better Listening
• Using Your E.A.R.S.
• The Listening Ladder
• Final Checkpoint